Returns, refunds & cancellations
Cancellations
- You can cancel an order yourself from My account → Orders until it is packed. There is no cancellation fee.
- Anything you paid online is refunded to the way you paid as soon as the order is cancelled. Banks usually take 5–7 working days to show it.
- Once an order is packed it is on its way: accept the delivery and request a return, or refuse a cash-on-delivery parcel at the door.
- We may cancel an order ourselves if an item is out of stock or wrongly priced, and refund you in full.
Returns
- Request a return from My account → Orders within 7 days of delivery.
- Items must be unused and in their original packaging.
- Damaged or wrong item? Raise a return with photos and we'll prioritise it.
Refunds
- Paid online: refunded to your original payment method, or as store credit if you prefer — you choose when you request the return.
- Cash on delivery: refunded as store credit, since nothing was charged online. Ask us through the Contact page if you'd rather have a bank transfer.
- We check returned items within 2 working days of receiving them and refund straight away. Online refunds usually reach you in 5–7 working days; store credit is instant.
This policy does not limit your rights under the Consumer Protection Act, 2019.